How can we help?

Step-by-step answers for every part of the studio.

• Create your account and confirm your email — Sign up, open the confirmation link, and resend it if needed.
• Confirm your email and finish setup — The one-time steps on the onboarding page.
• Set up your brand profile and logo — Saved branding is applied to every new listing request.
• Order a video in 4 steps — Get videos, paste the link, confirm the address, choose your video.
• Type, style and size: what each video is — Each video is one type, one style and one size, and costs 1 credit.
• Photos: optional — We use the listing photos. Add your own only if you want to.
• Headline and selling points (optional) — Short, specific words for the screen. We check spelling for you.
• After you order — What happens next, and how to cancel while it's waiting.
• What each order status means — From verifying to delivered.
• Watch, copy captions and download your videos — Everything on the order page once it's delivered.
• Request a revision — Ask for changes on a delivered order.
• Buy and use credits — Where your balance lives and how credits are used.
• Brokerage teams — Ask for a brokerage account, invite agents and share videos.
• Refer another agent — Share your referral link from Account → Referrals.
• Contact support — Send a message from any page and follow the reply.